Return & Exchange

At SastaLo.pk, your satisfaction is our top priority. We carefully inspect every order before shipping, but if you receive a defective, damaged, or missing item, we’re here to help.

1. Return & Exchange Eligibility

You can request a return or exchange within 3 days of receiving your order if:

  • The product is defective, damaged, or not as described.

  • An item is missing from your order.

To be eligible, the product must be:

  • Unused and in its original packaging

  • Accompanied by a receipt or proof of purchase

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Personal care or hygiene products

  • Items used, washed, or altered after delivery

  • Discounted or sale items (unless defective)

3. How to Request a Return or Exchange

To start a return or exchange, please contact us within 3 days of delivery at:
📧 sastalopakistan@gmail.com
📞 0330-2918817

Please include:

  • Your order number

  • Product details

  • A photo or video showing the issue (if applicable)

Our team will review your request and guide you through the next steps.

4. Refund or Replacement Process

  • If approved, we will arrange a replacement or refund (depending on product availability).

  • Refunds are processed through the original payment method or via store credit.

  • Shipping charges are non-refundable unless the return is due to our error.

5. Shipping for Returns

Customers are responsible for return shipping costs unless the product received was defective, damaged, or incorrect.
We recommend using a trackable courier service when returning items.

6. Contact Us

If you have any questions about our Return & Exchange Policy, please reach out:
📧 Email: sastalopakistan@gmail.com
📞 Phone: 0330-2918817
🌐 Website: www.SastaLo.pk